FAQs

Payment :

Does Metro accept…
Credit Cards? Yes
Cash? Yes
American Express? Yes
Apple & Google Pay? Yes

When do I pay? Typically at the end of the ride. We’ll let you know otherwise. It usually takes about 30 seconds.
Can I pre-pay? Sometimes. Please inquire.
Can I get a receipt? Yes. Email, Text, or paper
Missing a receipt? Email Help@WeGoMetro.com


Tipping :

Is a tip included in the price? No. If we built it into the price, it wouldn’t be a tip.
Is tipping required? No, but it’s certainly appreciated by our drivers.
Can I tip my driver on the credit card payment device? Yes
How much of my tip will my driver get? 100%
What is the most common tip? 15%


International Travelers :

Texting > If you don’t have a North American cell number, we can’t text you. In that case, we generally defer to email.
Email > If you are comfortable with connecting with Wifi hotspots while you are in the area, we find that email works well. Our order form works via email.
Calls > We can both accept and reply to international phone calls.

Can I book a ride for someone else? Generally, yes. However, keep the following in mind. We want the passengers’ contact information because we may not be able to reach you at a critical time. If you order with our booking form, include your contact information in the Optional Trip Notes field, and if you want, we can cc you on any important updates.

How much baggage can we carry? We can carry quite a bit; however, we don’t like surprises any more than you do. So if you have a fair amount of luggage, tell us the number of passengers along with the number of bags and the size of each bag using this chart.

How to ride with Metro...

( CLICK TO EXPAND EACH SECTION )

Pricing​ Add-ons

( Add to daytime prices below )

* PDX Pick-ups (MetroCar Only) = $20 additional
________________________
​* 4:30 to 6 AM & 9 to 10:30 PM = $10 additional
* 10:30 PM to 11:30 PM & 3:30 to 4:30 AM = $25 additional
* 11:30 PM to 3:30 AM = $40 additional

Daytime Flat-Rate Reserved Ride Prices

Portland (w/MetroCar) Tigard, Tualatin, Lake Oswego, West Linn, Gladstone, Milwaukie, Clackamas, Happy Valley = $74-$79*
Beaverton, Happy Valley = $74-$84*
Aloha, Sherwood, Wilsonville, Bethany = $84-89*
North Bethany, Oregon City = $89
Aurora, Aurora Airport UOA, Canby, Hillsboro = $99-$119*
Hillsboro Airport HIO = $109*
Newberg, Woodburn, Beavercreek = $124*
Dundee = $134*
Molalla = $154*
Forest Grove = $154-$164*
Cascade Locks, Scappoose = $159*
Carlton, St Helens = $179*
McMinnville = $184*
Hood River = $194*

*The prices above are for rides to or from within the city limits. Addresses can include a city name and be miles outside the city limit. Contact us for an accurate price for your address. We reserve the right to charge a higher price for last-minute rides or during snow or ice conditions.

Prices do not include optional driver tip
Prices include all taxes & airport fees
Up to 4 adults, not per person
Nonstop Door-to-Door Service
Yes, we do Wine Tasting rides too!

 

Great, pick a form…

Rider Information

Trip Information

Note : All Portland and PDX Pickups are in a MetroCar

Optional Trip Notes

Would you like to book a Round-Trip?

​​If you’re looking for a ride upon your return arrival to PDX, fill out these fields. We will monitor your flight and be waiting for you in the Reserved Ride area, not the Taxi area. Expect a text, email, or call from your driver when your plane lands. All PDX Pickups are in a MetroCar.

Rider Information

Trip Information

Note : All Portland and PDX Pickups are in a MetroCar

Optional Trip Notes

Would you like to book a Round-Trip?

​​If you’re looking for a ride upon your return arrival to PDX, fill out these fields. We will monitor your flight and be waiting for you in the Reserved Ride area, not the Taxi area. Expect a text, email, or call from your driver when your plane lands. All PDX Pickups are in a MetroCar.

We’ll do our best to get back to you as soon as possible, but please allow us some time to do so. We’re pretty good at it. If you require an immediate answer, you can text us at 503-765-1000.

We know how critical it is to get to or from PDX on time, and we’ve built our ride business to do just that, to give you dependable, stress-free rides. And we have over 200 Five-star Google reviews that say we do it well.

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